VetMost FAQ

Clear answers for your practice.

Learn how VetMost supports independent veterinary practices, from starting a trial to client scheduling, payments, and records.

Getting started

Who is VetMost for?
VetMost is built for independent, small, and mobile veterinary practices that want one clear system for scheduling, client and patient records, clinical notes, forms, billing, and day-to-day operations.
How does the free trial work?
Register your clinic with no credit card required. Your 14-day trial begins when you verify your email. You can add billing at any point during the trial, and your selected plan begins when the trial ends.
Can I invite my whole team?
Yes. VetMost includes unlimited staff accounts, so your team can work from the same connected system without per-user pricing.

Plans and billing

What is included with VetMost?
Every plan includes the core practice-management tools: scheduling, patient and client records, clinical documentation, forms, communications, billing, reporting, and more. Storage grows with the plan you choose.
Which plans include the Client Portal?
Client Portal is included with Plus and Max. Basic includes the same core practice-management tools without Client Portal.
Can I change plans later?
Yes. Clinic owners can review their plan and storage allowance in Manage Subscription and choose the option that fits their practice.
How does VetMost bill my clinic?
VetMost uses Stripe to securely process your clinic subscription. Your plan price and billing schedule are shown before you subscribe.
Can I cancel?
Yes. If you cancel, your clinic keeps full access through the end of its paid period. Records then remain available in read-only mode for a limited time so you can review and export them before permanent deletion.

Clients, scheduling, and payments

What can clients do in the Client Portal?
Clients can securely view their linked pets and appointments, update information when enabled by the clinic, and submit appointment requests when the clinic offers online requests.
Can clients request appointments online?
Yes. Clinics can enable online appointment requests and choose the visit types they offer. Clients see available times based on clinic hours, appointment duration, booking rules, existing appointments, and request holds. Staff still review and confirm each request.
Can my clinic use Stripe to bill clients?
Yes. Clinics can connect their own Stripe account to accept eligible client invoice payments through VetMost. Stripe payment-processing fees for client payments are separate from your VetMost subscription.

Records, security, and migration

How is access to clinic information managed?
VetMost uses role-aware access so team members receive the access needed for their work. Clinic records stay connected to the clinic workspace, and authorized users can review activity history for important changes.
Can I export records?
Authorized clinic users can export records when needed. VetMost also provides secure medical-record export tools for client requests.
Can I migrate data from my current software?
A self-service migration tool is in development. Until it is available, contact us directly and we can review your current system and see how we may be able to help with your migration.

Ready to see how VetMost fits your practice?

Start with 14 days free. No credit card is required, and your trial starts when you verify your email.